How to build trust with prospects in landscape design. Building trust is something that takes time, but you can start the process from the first interaction.<\/p>\n
How to build trust with prospects in landscape design. Building trust is something that takes time, but you can start the process from the first interaction.<\/p>\n
You can do that by offering up your past projects, work experience, certifications, testimonials, insurance information and anything else that will reassure\u00a0them about working with you.<\/p>\n
Once you\u2019ve created that foundation, show them you\u2019re here to meet their needs. Ask questions and try to understand, not just what they want, but also\u00a0why they want it, Marciniak says. Show them you can get them where they need to be.<\/p>\n
Throughout the process be brutally honest with prospects every time it\u2019s appropriate, Cohan says. That means being willing to give them the bad news with\u00a0the good.<\/p>\n
Cohan also says you should exceed prospect\u2019s expectations, while also giving them a dose of reality: That\u2019s where trust is kept or lost.<\/p>\n
She gives the example of one customer who she has worked with for several projects now. In the beginning of the relationship, the client asked Cohan and\u00a0her team to move a large tree. But when Cohan consulted with the people who would be moving the tree, they both said a high percentage of failure could be expected.<\/p>\n
She took the information back to the client and explained there were no guarantees the tree would live, but that it was still their decision. They decided\u00a0to go ahead and move the tree, and it died.<\/p>\n
But since Cohan was completely honest with the client upfront, she didn\u2019t lose their trust even after the tree died.<\/p>\n
nurture your prospects and build trust for lifeYou have obvious reasons for wanting to keep your clients, but maintaining a lasting relationship can also
\nbenefit them. Having someone they can trust will save them from going through the hiring process again for future projects.<\/p>\n
If you treat your customers well, they will return every time they need your service, Marciniak says.<\/p>\n
He gives the example of taking his car to the mechanic. When he goes, he knows they will tell him if he needs something repaired, if it\u2019s urgent and an\u00a0alternative way of handling the problem. You want to keep going back to a service provider whose recommendations you can trust.<\/p>\n
Once you have their trust, you can also keep them as a client for life by installing projects in stages. In addition to guaranteeing continued work for
\nyou, this will help them spread out their costs.<\/p>\n
how to build trust with your prospectsOnce you build trust with your prospect, you don\u2019t want to lose it. Here are some things you can do to help avoid\u00a0costly relationship-killers.<\/p>\n
One of the easiest ways to break trust is by not doing something you said you would do, Marciniak says. If you pledged to start Tuesday and you\u2019re not\u00a0there, you\u2019d better be doing everything you can to reach out to them in advance so they\u2019re not surprised.<\/p>\n
Always deliver as promised, and show your appreciation.<\/p>\n
Don\u2019t avoid their calls, whether it\u2019s going to be about something good or bad. That\u2019s sure to make prospects doubt you.<\/p>\n
lying destroys trust with prospectsYou also need to be brutally honest if you make a mistake, Cohan says.<\/p>\n
You\u2019re human, and no one expects you to be perfect all the time.<\/p>\n
Make sure you\u2019re transparent during the estimation process as well, so prospects don\u2019t feel like they are being gouged.<\/p>\n
To help with that, Cohan includes all of the details in her contracts and goes over it with them.<\/p>\n
For example, she notes that if she sources the plants for the client, she will charge for that time at her hourly rate.<\/p>\n
By being open about where their money is going, there\u2019s never a time when one party feels like they are being taken advantage of, she says.<\/p>\n
Another thing you should avoid is saying you can do something that you can\u2019t.<\/p>\n
Sometimes, \u201cno\u201d is the most honest thing you can say.<\/p>\n
While you should always push yourself to do more and not remain stagnant, you don\u2019t want to overreach your skillset. That could get you in hot water.<\/p>\n
how to build trust with prospectsYou also need to show prospects they can trust your design skills \u2014 that\u2019s what they are paying you for. So your
\ndesigns and presentations need to impress.<\/p>\n
Wow potential customers with your design chops by using 3D pool and landscape design software.<\/p>\n
The software will allow you to take everything you\u2019ve learned from talking with your prospects and present it with animation, sound, different angles and\u00a0personal<\/p>\n","protected":false},"excerpt":{"rendered":"
How to build trust with prospects in landscape design. Building trust is something that takes time, but you can start the process from the first interaction. <\/p>\n","protected":false},"author":9,"featured_media":1038,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"acf":[],"yoast_head":"\n